Frequently Asked Questions Heal Well Therapy

Frequently Asked Questions

Here are some frequently asked questions about psychotherapy and counselling

Currently, Olivia works with millennials.

Stay tuned as we’re onboarding new therapists who work with different demographics!

Each session is $165 plus tax

At Heal Well, we offer a range of therapy services, including therapy for anxiety, therapy for stress, individual therapy. Our therapists are experienced in various therapeutic approaches and provide personalized therapy that meets your unique needs. Click on each therapist for a specific description of what they offer and how they can help you!

We firmly believe in the power of the therapeutic relationship as an indicator of success in your therapeutic journey. Therefore, before booking a therapy appointment, we encourage you to book a consultation call to ensure you’re matched with a therapist who is right for you! Book consultation here

We offer virtual therapy for those located in Ontario and British Columbia.

At Heal Well Therapy, we believe in accessibility of care and therefore we do offer services on a sliding scale structure. Please contact us for more details!

A Registered Psychotherapist refers to an individual who has been specifically trained to provide psychotherapy and are licensed and regulated by the College of Registered Psychotherapists of Ontario (CRPO).

At this time, Heal Well Therapy is an exclusively virtual practice.

We use a secure software (Jane) to host virtual sessions. Before your scheduled appointment you will receive a link to the secure video chat. Simply click and join!

The first session is called an initial assessment; you can think of the first session as a structured assessment that helps your therapist get to know you and the concerns that led you to seek therapy. Background information will be collected, like work/school information, support systems, etc.
Your therapist will invite you to share more about yourself and you can also share what may have worked or not worked for your mental health in the past.

More detailed information will also be collected with questions like, “What brought you to therapy?” and “What goals would you like to reach throughout the therapeutic journey?”

Don’t worry if you don’t have the exact answers right away; your therapist is more than happy to help guide you along the way!

At Heal Well Therapy, we offer free 15-minute consultation calls to match you with the right therapist. During this call, you will get a chance to describe what led you to seek professional support and the therapist will describe their background, expertise, and how they may be able to assist you. This call is meant to help you determine whether or not that therapist is a good fit for you. If you feel that they are, your first session can be booked shortly afterwards. If you feel that they aren’t the right fit for you, no problem! A consultation call can be booked with a different therapist until you find one that suits you and your unique needs.

First of all, know that you aren’t alone in feeling nervous about therapy- it is completely normal. Therapy can be vulnerable and new, so it’s natural to be nervous. It can feel intimidating to sit with someone (who is technically a stranger at first!) and talk about how you feel. This feeling tends to fade the more you get to know your therapist and the more comfortable you become with the idea of being vulnerable. We also encourage you to go at your own pace…so no pressure to share everything right away!

It takes courage to start going to therapy. The fact that you are on this website, looking for help, and reading this right now shows that you are brave and seeking help.

At Heal Well Therapy, we encourage you to use the therapeutic space for whatever you need- venting, reaching goals, learning skills, overcoming challenges, etc. Ultimately, therapy is a safe environment where you can be yourself and welcome all of the feelings you might have. 

Each session is 50 minutes in length. 

The amount of sessions you choose to book is entirely up to you. Every client is different and carries unique needs and goals. Some clients meet their goals within ~6 sessions and others choose to take on therapy indefinitely, as part of their mental health maintenance. 

Your therapist can help you determine how many sessions might be a good fit, so this can certainly be discussed during your call with us or at any time.

Our services can be covered under many health insurance plans that cover the services of a Registered Psychotherapist or a Registered Psychotherapist (Qualifying) depending on your therapist. Please call your insurance provider ahead of time and ask what credentials are required for the therapist’s services to be covered, what amount of coverage you have left, and when that resets.

We do not offer direct billing, but we do send an invoice to you after every session, which you can submit to your insurance company for reimbursement. 

To cancel a scheduled therapy session, we require a minimum of 24 hours advance notice. If prior and timely notification is not given, you will be charged the full session fee for the missed session.

We hope these answers help you understand more about our services at Heal Well Therapy. If you have any other questions, please don’t hesitate to reach out. We are here to help you on your journey towards better mental health through therapy and wellness.

We hope these answers help you understand more about our services at Heal Well Therapy. If you have any other questions, please don’t hesitate to reach out. We are here to help you on your journey towards better mental health through therapy and wellness.

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